Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet By Ron Kaufman
I found Ron Kaufman's book to be perfectly aligned with the service challenged times we live in.First, Ron does an exquisite job of melding carefully documented real world examples with a refreshing touch of self motivation. That is, be all you can be through the service of others. A compelling charge that carries benefit not only to the reader but any organization on the receiving end of such an initiative.Second, Ron's thoughtful approach provides a clear and workable blueprint that can be easily implemented, measured and expanded upon. He takes the complex and cooks it down to a memorable path that leads to actionable directives. To make the book further flow are the well placed observations from his friend, Todd Nordstrom who visits Ron in Singapore and, throughout the book experiences a number of service related ah ha's! first hand that help reinforce key points.Uplifting Service is truly user friendly due to Ron Kaufman's ability to integrate no nonsense business strategies with true life problem solving situations and stories that effectively segue with above and beyond winning service.In short, this book is a joy to read as well as experience. Highly recommended! Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet interessante lettura, in inglese, per chiunque abbia voglia di migliorarsi. Consigliato a chi ha una attività propria e a chi gestisce staff ed ha bisogno di qualcosa di più rispetto alle canoniche regole del customer care. Questo libro è il primo passo per chi vuole iniziare a fare la differenza. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet An excellent resd Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet I have read first half and so far found it very enriching. Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet This is truly, by far, the greatest business books I've ever read. Communicating the tremendous value of service to humanity, Ron Kaufman executes stellar case studies showcasing how successful multi national corporations such as Apple, Singapore Airlines, Microsoft and , benefit after implementing a successful service culture. The author's passion for service leaps out of each page as he enthusiastically describes not only the value of establishing successful service cultures, but also the professional and personal reasons why this is so important. As businesses learn the New York Time's Best Selling author's proven methods, and as they transform their businesses into powerful service organizations, the ripples of this impact will be felt globally where the world of business becomes pleasurable and beneficial for all. A solid must read! Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet
.savingPriceOverride { color:#CC0C39!important; font weight: 300!important; }.reinventMobileHeaderPrice { font weight: 400; } #apex_offerDisplay_mobile_feature_div.reinventPriceSavingsPercentageMargin, #apex_offerDisplay_mobile_feature_div.reinventPricePriceToPayMargin { margin right: 4px; } €11,48€11,48 Uplifting Service: The Proven Path to Delighting Your Customers, Colleagues, and Everyone Else You Meet