Dealing with Difficult People By Roy Lilley

Download Ù eBook, PDF or Kindle ePUB ¾ Roy Lilley

One of the free books with Audible subscription, I didn't expect much and thus was also not disappointed. A collection of general management principles which acts as a refresher, but did not find any novel insights. 48 Laws of Power is a better (but much more evil) book for this purpose.

The book lists seven types of difficult people and how to deal with them in different positions and situations (bosses, colleagues, subordinates, egoists, the lazy ones, the bullies, perfectionists, manipulators, stubborn, fault-finders and nit-pickers, troublesome customers, meetings, changes):
*Hostile, aggressive, belligerent and offensive
*Complainer, grouches and the sourpuss
*The silent unresponsive and the quiet ones
*The super agreeable: a bit like a spaniel puppu
*The negativist
*The know-all
*The indecisive, the ditherer, the hesitant

The one part I liked was probably regarding meetings and the descriptions of the different difficult role models there:
*Dinosaurs - unwilling or unable to move, accept a new idea or new working practices.
*Doodlers- making more or less elaborate drawings on notepaper while you are talking (problem if not paying attention).
*Eager puppies - keep trying to help, but their inventions do more harm than good.
*Exhibitionists - ask embarrassing questions about their personal situation or indulge in extreme self-relevation, wash dirty linen in public or launch into self-focusing anecdotes.
*Experts - want to be recognized as expert.
*Gripe-masters - fatalistically negative in everything, including their body language.
*Hijackers - want to take over the meeting.
*Hostile people - interpret every new idea as a personal attack on their behavior or knowledge.
*Jokers - can't stop telling jokes and funny stories.
*Nit-pickers - want to follow rules, even to the detriment of efficiency.
*Rivals - two people who use the meeting to get at each other.
*Show-offs - seek the spotlight to prove themselves (not interested in helping but only impressing others).
*Shy people - avoid eye contact, blush easily and speak rarely and in quiet voice.
*Sleepers - yawn...
*Slow coaches - keep getting it wrong
*Speedy Gonzales - always step ahead when asking questions and impatient with slower colleagues.
*The sneaky ones - seem to be waiting to trap you.
*Trouble makers - want attention, even if it's negative.
*Whispereres - make whispered comments to their neighbours.
*Woolly thinkers - make huge abstract contributions and ask rambling unclear questions.

Recognize any of those in you or in your meetings? Paperback This is one book among many in a series assisting with different aspects of life. This one in particular is about how to deal with difficult people. Now, this is some dry stuff. I wish there had been some personal real life aspects to this. There are examples for each segment they speak about but I mean the author, speaking in first person, telling his own experience with this. I think I would have connected with it more that way.

The contents of this book are solid. Good advice. But this isn’t something you are going to remember a few days after reading it. You will need to keep this in your library and use it as a reference book when the need for such information arises.

I needed a more personal slant but over all it is a solid read.

I received this as an ARC (Advanced Reader Copy) in return for an honest review. I thank NetGalley, the publisher and the author for allowing me to read this title. Paperback Dealing with Difficult People by Roy Lilley narrated by Timothy Andrés Pabon Audible's book's presentation and narrated very nicely with a calm and soft voice. This book reminds me of beneficial handling books for people management. It seems very practical with valuable suggestions for the managers, Bose's or people working with others. Paperback Very good book! Although...there are definitely a few things in here that I don't think would work as well as Mr. Lilley might hope. I've run into enough crazy people in my life to know that not all of this is going to be solid gold advice, but altogether, a lot of great solutions and ideas regardless. Paperback I recommend taking the author's advice in the preface: don't read this book from cover to cover. Read sections that apply to situations as they arise. Reading through (as I did) is not as useful, because the book has quite a bit of repetition from one section to the next.

One section worth reading at the outset is Chapter 2, in which the author outlines seven categories of difficult people. This was my favorite part of the book; I found it helpful to mentally sort difficult people to prepare for future encounters. Paperback

Working with difficult people is always a challenge, but it's possible to defuse tense situations through an understanding of aggressive behavior. Roy Lilley provides practical ways to recognize the different types of difficult people, resolve disputes and handle complaints. This easy-to-follow book is essential for managers looking to improve performance, sales people looking to win more business and anyone who works with the difficult colleagues or the public. Dealing with Difficult People

This is a rehash of traditional management books--how to manipulate other people while never actually dealing with the business practices that might be the cause of their behavior--but it is from a business perspective, so it is interesting to see whinging, sickies and industrial tribunals. Paperback 3.5 stars. I honestly got this book to identify what kind of difficult person I am. And I did. The book is an easy read with some interesting points. Paperback Many thanks for this book, it made me think and to be more calm with the Difficult People around me. Even if it is hard, it worth to try. To not forget that the difficult person you can be yourself. Paperback A compendium of advice for dealing with different types of difficult people and a bonus chapter on dealing with change. The author disclaims that the book isn't comprehensive, nor meant to be read cover-to-cover, but provides some ideas to deal with various situations.
+ Basic advice with examples for each situation. Very easy to follow/read.
- Some of the advice is quite dated (esp around social media) or quite limited.
- Compared to other management books, this is both thin on details and lacking frameworks to think about approaching difficult people.

Overall this won't take too much of your time to read and might serve as a handy reference for new managers. Paperback A book with many good ways to handle problems with other people. I learned several methods of confronting an angry customer. Well worth a read if you work with the public. First don't take it personally. What do you want to get out of the encounter? Let me see if I understand what you are saying. I anm sorry you are so crsoo, but we need to deal with this rationally. Count form 1 t 20 backwards bullies need two things an audience and a victim. Acknowledge theeeeeeir anger. THen ask a question. THen repeat back what they jhust said. Screamer recate with lower voice tones. Make npotes of a course of action. I can see you are upset repeat back to them until thet hear themselves. Paperback